New-age insurance: How digital technology can reduce risk in the healthcare industry: Dr. Abhijeet Kanetkar

Since time immemorial, the insurance industry has been operating on a model that falls short in terms of customer engagement and interaction. This is especially true for the health insurance space, where the customer touchpoints lie with the hospitals offering insurance as opposed to the insurers themselves. In such a case, engagement only occurs when an insurance claim has to be made or when a case of hospitalization or a physician visit occurs.

Original source: https://health.economictimes.indiatimes.com/news/insurance/82254925?utm_source=RSS&utm_medium=ETRSS