To drive the sales and help consumers explore and buy Galaxy devices, Samsung has announced a new service called Experience Samsung at Home. The new service will not only help consumers book a home demo for Galaxy devices of their choice online, they can also purchase online and get it home delivered from a nearby Samsung exclusive outlet.
Samsung is currently rolling out the new Experience Samsung at Home service across 900 exclusive retail outlets. Samsung has confirmed that they will expand the service to more outlets in coming months.
Mohandeep Singh, Senior Vice President, Samsung India said, “Experience Samsung at Home’ is yet another initiative to create new shopper journeys as it will aid physical distancing by leveraging our deep retail presence in India. The launch of ‘Experience Samsung at Home’ service will enable consumers to explore and purchase our products online, whilst getting the deliveries offline from their neighborhood Samsung Exclusive Store. Our new initiatives are also helping our offline retailers and have resulted in a sharp recovery in our smartphone business post lockdown.”
Those who are looking to give this feature a try can follow the steps below:
The product demo can be booked online by visiting Experience Samsung Home portal (https://www.samsung.com/in/samsung-experience-store/home-delivery-demo/) and entering contact details. Consumers will then have to choose the nearest Samsung exclusive store after which the consumers contact details will be shared by the store and the store calls back the consumer within 24 hours to confirm the appointment.
Samsung has also confirmed that All Samsung Experience Consultants (SECs) are trained to follow the safety guidelines also, for the home deliveries of Galaxy products, all safety guidelines are followed and transaction is made via digital channel.